Table of Contents

Acknowledgements vi

Foreword 1

Introduction 3

Part 1

1 Beginnings 11

2 The Genie's Out of the Bottle 19

3 Complexity Rules 31

4 Wake Up and Smell the Coffee 47

5 A Grotesque Experiment Comes of Age 55

6 Rearranging Deckchairs and Moving Goalposts 71

7 You Own It Already, Don't Buy It! 89

Part 2

8 Reality Check 109

9 Actions Speak Louder than Words: The Beginnings of Change From 2000 123

10 The Fuse is Lit: Pay and Major Change 131

11 False Dawn: Shaping Our Future 2006 143

12 The Gloves are Off: Pay & Modernisation 2007 147

13 The Gloves Stay Off: Transformation 2010 175

Part 3

14 Enter Lord Sawyer 203

15 Alarm Bells 217

16 Harsh Realities Part 1 235

17 Harsh Realities Part 2 253

Conclusion 269

References 274