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Culture & Politics:
I want to buy copies of my book, how do I order?
Post the order on Sales & Distribution: Sales to authors forum and make sure you mention:
How to order direct from the distributor
We use three main distributors.
Remember – when you order say you’re an author or contributor, and they will apply the standard author terms of discount – 50% firm-sale non-returnable on any book in any imprint (the exception is Australia, where it’s 40% when authors order from Brumby, our local distributor).
The books you buy with the author discount are non-returnable, so it is important that you estimate the quantity you require for events. You can sell the books at whatever price you choose.
Distributor information for ordering
John Wiley & Sons Ltd
John Wiley & Sons Ltd distributes our books to individuals and trade customers throughout Europe and the Middle East.
Call – + 44 (0)1243 843291 or email customer@wiley.com with your order and pay by credit card, or ask for a proforma invoice (which can be paid either by phoning with a credit card number or by sending a bank transfer). Payments by cheque or postal order are no longer accepted. Delivery charges will be quoted on ordering.
National Book Network
National Book Network distributes our books throughout North, Central and South America. Tel: +1 8004626420. Email: customercare@nbnbooks.com. More info http://www.nbnbooks.com/contact
Brumby Sunstate
Brumby Sunstate. Tel: +61 232555552. Email: orders@brumbysunstate.com.au. More info at http://www.brumbysunstate.com.au/.
Bookreps Ltd. Tel: +64 94192635. Email: sales@bookreps.co.nz. More info at http://www.bookreps.co.nz/contact-bookreps-nz-ltd .
How far in advance do I need to order?
It takes time to ship the books to you, and even more time if they have to be printed first.
As a blanket rule, we recommend ordering your books 2 months in advance of when you need them, to be absolutely safe 3 months if you are in Australia.
UK
Wiley generally needs 5 working days to process an order, pick & pack, and deliver books to a customer on UK mainland but if a customer doesn’t order frequently, it tends to add 4 working days – so you can assume 9 working days.
Our distributor in the UK, John Wiley & Sons Ltd, supplies large wholesalers like Gardners daily, but for efficiency, they only supply small independent shops once a week. Small shops allow for this by timing their order carefully, placing larger orders, or using a wholesaler.
USA
NBN need up to 10 working days to process, pick, pack, and ship books to a US customer by Standard Ground UPS.
Large retailers, such as Barnes & Noble, buy centrally; the books go to their central warehouse, then out again, adding a week or so.
Canada
Allow 30 working days, for delivery because of border customs. It can take longer to get books a few hundred miles from Pennsylvania to Ontario than a few thousand miles from England to Singapore. British Columbia is worse still.
Other regions
When will you do the first print run of my book?
We aim to have printed stock in the warehouses by the first day of the month in which your book is published, so we place a print order the month before publication. It takes varying lengths of time to get into the shops:
When will bookshops and trade buyers order my book?
We submit new books for advertisement in the NBN Sales catalogue around 10 months before publication, as well as compiling our own biannual catalogues.
Before we order the first printing, we check in with the trade buyers to see how many they have ordered – we want to have as many orders as possible before we print.
Many trade buyers do not make their initial orders of stock until around 4-6 weeks prior to publication so we try and leave our first print order as late as we can, so we can get a sense of what the trade are ordering.
Yes you can, but not through us. We recommend the bulk buying of e-books through ebooks.com. They can be used as part of a special offer, or prize giveaway, for example.
For smaller orders, you can purchase on your site, but for bigger orders it's worth contacting them directly.
You can distribute your ebooks in 3 ways:
Ebooks will be in EPUB format and ebooks.com recommend ebooks be read in Adobe Digital Editions Mac and PC and the ebooks.com Ebook Reader app for mobile devices. All software is free.
To order, please contact Alex Turvey alex.turvey@ebooks.com and copy in gia.young@ebooks.com
Can I find out about pre-orders for my book?
We receive notice of Amazon.com pre-orders via our NBN Amazon sales rep, and we are able to monitor early orders, with the aim of predicting and maintaining the necessary stock levels. The distributors then dispatch these orders to the trade accounts in the weeks leading up to publication.
However, we can't track individual pre-orders as and when they come in. We only get an idea of the figure when Amazon etc. place their initial orders a month or two prior to publication. An author can only really gauge pre-orders by checking the sales rank.
Discounted author orders do not count towards your overall sales figures for royalties.
But they do count towards the sales figures that automatically trigger extra publicity at every 500 total copies (print and e-book) sold to customers.
Distributors ask for payment from individuals and authors on ordering, and generally accept all credit cards if they have the book in stock. We cannot offset payments against royalties, because the accounts the distributor holds with you are separate from the ones we hold.
A local bookstore want to buy some copies of my book – what should I tell them?
If the bookseller plans to order in quantity for an event or other special promotion, they may need extra discount, delivery by particular day, or have other requirements. If so, direct them to How to Order on our website, where they will find contact details for the distributor in their region and can contact JHP to negotiate terms. They can order on account or not, but non-account holders will be asked to pay in advance by credit card.
The discount and whether returnable or non-returnable terms depends on the type of retailer, credit risk, order history and size of order. In US and Australia this is determined by the respective distributors NBN and Brumby, elsewhere by negotiation with us, JHP.
If the bookstore wants to order a few copies for their shelves, they can also order direct from our distributors, via the How to Order, page, or they may prefer prefer to order through a wholesaler. The main book wholesalers in the US are and Baker & Taylor (and New Leaf for Mind, Body, Spirit), and in the UK Gardners.
Let us know if you are involved in any orders from distributors, wholesalers and bookshops!
Please let us know of any trade orders that you are involved in through the Help forum, under Sales & Distribution: Sales to authors. It helps us plan our printing.
We also gauge how many to print by looking at the Marketing page for any Promotional Plans and Marketing Activities. Above all, please advise any bookstores with which you are in contact to allow us time to replenish stock if necessary. We need at least three weeks’ notice for US, UK and Europe, and more for other countries.
Stores, for whom books are only a small proportion of their stock, may be able to order books through their usual wholesaler.
Occasionally, we offer books at discount to readers or booksellers, or invite authors to offer this to their networks. These offers to authors are only effective for books by several authors with wide ranging and deep networks of potential buyers. Promotions are run at our discretion.
We set up a promotion code and an offer discount and special ordering details with each relevant regional distributor.
To run this promotion authors and JHP could:
To claim the discount, readers would need to:
Promotions must be set up by JHP.
If you would like to run a promotion, please post your request in the the Help forum under Sales & Distribution/Other queries. Make sure to add this promotion to you Marketing Activities and to share with JHP on the FB closed author group.
Help! My book is not available, what should I do?
We spend a lot of time dealing with queries from people saying their book is not available. Very occasionally, it’s because sales are going faster than we expected, and we’re temporarily out of stock (usually two weeks max.). More often, the answers fall into the following kinds of categories:
Inaccurate information
Non-availability
Sometimes, a bookstore in one part of the world or another complains that they can’t get hold of a book from our distributor. This is usually for one of the following reasons:
There’s a raft of similar reasons. Do let us know if you come across any problems. But be precise. Press the shop for details – Which store? Which manager dealt with your book? What date was the invoice sent? For how many copies? What was the invoice or order reference number?" – and send those to us, along with the ISBN and title of the book. Distributors get thousands of orders from stores each day. They need the order reference to check. Virtually every time we look into this, the distributor is not at fault.
Non-visibility
The total number of books available in English is somewhere north of 30 million. The number available to buy online is over 10 million. The average number stocked in a bookshop (if it's a large one) is around 10,000. Most of these are backlist sellers relevant to the shop’s marketplace, which they know are going to sell. Some are new books, but most of those are by well-known names. We can only get directly to very few of the 20,000 shops in North America/UK, as they mostly buy centrally, or through wholesalers. So, if it is not there, the most likely reason is that the information we sent out to the main buyer and wholesaler was not persuasive enough. Or, if it's a chain, they have allocated it to a few shops, but not all of them. Or if they did buy it, and it is in the month of publication, it may because the book has not got to that shop yet. If it is later than the month after publication, it may be that the shop has had the book but sold it, and not reordered yet, or did not sell and has been returned. Most new books are only stocked for a few weeks and then returned if they are not selling fast enough.
